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Here are some frequently asked questions about Tiny Hands products. If you can't find your question here, please feel free to email Mei at info@tinyhandsonline.com
How do I order custom jewelry from Tiny Hands?
I am no longer taking on custom orders, but I greatly appreciate suggestions for future designs! Please let me know what ideas you have by emailing me at info@tinyhandsonline.com
How long do the scents last?
How long the fragrance lasts depends on a lot of factors which makes it hard for me to really make any guarantees or even be able to give any specific timeline for how long they should stay scented. I've surveyed my past customers and many have reported it lasts from several months to sometimes even over a year.
The stronger the scents starting out, the longer lasting they are.
Stronger scent examples are designs with: mint, chocolate, peanut butter, snow cone, red velvet, pumpkin pie, raspberry, rose (macaron).
Lighter scents: strawberry, blueberry, cake batter/vanilla, maple syrup.
It also depends on how the jewelry is being cared for. It's not a huge deal breaker, but it helps to keep the jewelry in a confined, small space when not being worn to help preserve the scent. Body heat can help revive the scent a bit.No, all the jewelry charms you find on this website are handmade locally in Minnesota, USA.
Are your charms imported?
No, all the jewelry charms you find on this website are handmade locally in Minnesota, USA.
What is polymer clay?
Polymer clay is a sculptable, pliable non-toxic medium. It's completely safe for children, even if (accidentally) ingested! Its unbaked form resembles that of Play-Doh. Squishy!
Do you sell wholesale?
Yes, I always welcome wholesale orders. Please fill in this form and I will get back to you as soon as possible with our linesheet and ordering process.
Do you offer gift wrapping?
Tiny Hands provides free gift wrapping services with every order. Your jewelry always comes packed in a beautiful jewelry gift box tied shut with satin ribbon in either color of pink, gold or beige.
Is this specific product in stock?
All Tiny Hands jewelry are made to order. Due to the nature of our business, we can only make your jewelry when we receive your order. Please allow 5-10 business days for your jewelry to be made.
Do your scented charms stain clothes?
No, not at all! The scent is absorbed into the jewelry, and the jewelry pieces are coated with a protective glossy finish.
How do you scent your jewelry?
With skin safe fragrance oils!
Is your jewelry water resistant?
Yes, they are indeed! But of course, I wouldn't recommend you to go swimming with your Tiny Hands bracelet on.
What payment methods do you accept?
At Tiny Hands we accept major credit cards like Visa, Mastercard, Discover and American Express. We use Paypal to process your payments, but you don't have to have a Paypal account to make your payment!
What are your return/exchange policies?
Please click to view our return and exchange policy.
What are your shipping rates?
To view shipping rates, please go to our shipping page.
How do I track my orders?
Sign in to your registered account and you will see a Order History page. This will show you detailed information about your order.